The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence
Competency in this unit requires evidence that the candidate:
Consistently implements and monitors store policy/procedures regarding receipt, dispatch and secure storage of goods.
Regularly monitors staff implementation of store procedures and documentation in regard to receipt, dispatch and secure storage of goods.
Monitors stock levels, storage, movement and reorder cycles on a regular basis.
Organises and coordinates stock take, according to store policy and procedures.
Consistently raises/processes stock orders and maintains record system according to store policies and procedures.
Monitors delivery processes and distributes stock to ensure continuity of supply.
Underpinning Skills and Knowledge
Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:
Knowledge of:
Store policies and procedures, in regard to:
stock control
store merchandising system
current and future stock levels
bar codes
labels
price tags
store stock recording system
stock replenishment/reorder procedures
inter and intra store/department transfers
reporting of stock discrepancies/damage
identifying and recording stock losses
identifying and recording discrepancies
existing suppliers
quality control procedures and requirements
receipt and dispatch of goods including inspection for quality and quantity
Relevant licensing requirements for moving stock mechanically
Relevant legislation and statutory requirements
Relevant industry codes of practice
Relevant occupational health and safety legislation/regulations/codes of practice
Principles and techniques for interpersonal communication skills
Skills in:
Store stocktaking systems
Use of electronic recording equipment
Interpersonal communication skills
Time management
Negotiation skills
Report preparation and presentation
Literacy and numeracy skills in regard to:
stock control reports and documentation
processing orders
maintaining delivery and supply records
stock distribution records
maintaining stock ordering and recording systems
Generic Process Skills
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
How can communication of ideas and information be applied?
By informing staff of relevant roles and responsibilities for monitoring and ordering stock. (2)
How can information be collected, analysed and organised?
Monitoring stock levels and processing orders will require information to be collected, analysed and organised. (2)
How are activities planned and organised?
By implementing procedures for receipting, dispatching and storing goods. (2)
How can team work be applied?
Directing and allocating team members in particular roles and responsibilities requires team work. (2)
How can the use of mathematical ideas and techniques be applied?
Processing orders and maintaining stock levels requires the use of mathematical ideas and techniques. (2)
How can problem solving skills be applied?
Assessing stock losses and developing solutions requires problem solving skills. (2)
Context of Assessment
Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRI5A can be assessed with other units which make up a specific job function.
Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context. Evidence might include:
Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge
Resources Required
A retail work environment
Relevant documentation, such as:
store policy and procedures for receipt and dispatch of goods
store procedures for stocktake
occupational health and safety legislation/regulations/codes of practice
industry codes of practice
legislation and statutory requirements
store merchandising and marketing policy and procedures
inter and intra store/department transfer procedures
store quality control procedures and requirements
The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence
Competency in this unit requires evidence that the candidate:
Consistently implements and monitors store policy/procedures regarding receipt, dispatch and secure storage of goods.
Regularly monitors staff implementation of store procedures and documentation in regard to receipt, dispatch and secure storage of goods.
Monitors stock levels, storage, movement and reorder cycles on a regular basis.
Organises and coordinates stock take, according to store policy and procedures.
Consistently raises/processes stock orders and maintains record system according to store policies and procedures.
Monitors delivery processes and distributes stock to ensure continuity of supply.
Underpinning Skills and Knowledge
Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:
Knowledge of:
Store policies and procedures, in regard to:
stock control
store merchandising system
current and future stock levels
bar codes
labels
price tags
store stock recording system
stock replenishment/reorder procedures
inter and intra store/department transfers
reporting of stock discrepancies/damage
identifying and recording stock losses
identifying and recording discrepancies
existing suppliers
quality control procedures and requirements
receipt and dispatch of goods including inspection for quality and quantity
Relevant licensing requirements for moving stock mechanically
Relevant legislation and statutory requirements
Relevant industry codes of practice
Relevant occupational health and safety legislation/regulations/codes of practice
Principles and techniques for interpersonal communication skills
Skills in:
Store stocktaking systems
Use of electronic recording equipment
Interpersonal communication skills
Time management
Negotiation skills
Report preparation and presentation
Literacy and numeracy skills in regard to:
stock control reports and documentation
processing orders
maintaining delivery and supply records
stock distribution records
maintaining stock ordering and recording systems
Generic Process Skills
There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
How can communication of ideas and information be applied?
By informing staff of relevant roles and responsibilities for monitoring and ordering stock. (2)
How can information be collected, analysed and organised?
Monitoring stock levels and processing orders will require information to be collected, analysed and organised. (2)
How are activities planned and organised?
By implementing procedures for receipting, dispatching and storing goods. (2)
How can team work be applied?
Directing and allocating team members in particular roles and responsibilities requires team work. (2)
How can the use of mathematical ideas and techniques be applied?
Processing orders and maintaining stock levels requires the use of mathematical ideas and techniques. (2)
How can problem solving skills be applied?
Assessing stock losses and developing solutions requires problem solving skills. (2)
Context of Assessment
Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.
The candidate will be required to:
Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRI5A can be assessed with other units which make up a specific job function.
Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context. Evidence might include:
Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge
Resources Required
A retail work environment
Relevant documentation, such as:
store policy and procedures for receipt and dispatch of goods
store procedures for stocktake
occupational health and safety legislation/regulations/codes of practice
industry codes of practice
legislation and statutory requirements
store merchandising and marketing policy and procedures
inter and intra store/department transfer procedures
store quality control procedures and requirements